Processing and Shipping: How long will it take to receive my item(s)?
Most items made to order. Hand embroidery does take time, but expect your item to ship within 2-3 weeks. We will let you know if we anticipate any delays in processing. Please reach out before ordering if you need your item by a certain date– we will do our best to accomodate requests.
All items are shipped via USPS. Expediated shipping options are available at checkout.
Returns and Exchanges: Can I return or exchange my item?
We hope that you love your hand stitched item but we get it, sometimes things don’t work out. You may request a return or exchange within 14 days of receiving your product by emailing email@example.com. Buyer is responsible for return shipping costs. Once your return is received, refunds will be procesed within 2-3 business days.
Custom items can not be returned or exchanged.
Returns and exchanges must be clean, unwashed, and unworn.
Contact us at firstname.lastname@example.org. for questions related to refunds and returns.