Processing and Shipping: How long will it take to receive my item(s)?

Most items made to order. Hand embroidery does take time, but expect your item to ship within 2-3 weeks. We will let you know if we anticipate any delays in processing. Please reach out before ordering if you need your item by a certain date– we will do our best to accomodate requests.

All items are shipped via USPS. Expediated shipping options are available at checkout.

Returns and Exchanges: Can I return or exchange my item?

We hope that you love your hand stitched item but we get it, sometimes things don’t work out. You may request a return or exchange within 14 days of receiving your product by emailing stitchthejoy@gmail.com. Buyer is responsible for return shipping costs. Once your return is received, refunds will be procesed within 2-3 business days.

Custom items can not be returned or exchanged.

Returns and exchanges must be clean, unwashed, and unworn.

Need help?

Contact us at stitchthejoy@gmail.com. for questions related to refunds and returns.